Accessibility

StrategyCorp Policy Relating to the Accessibility for Ontarians with Disabilities Act

StrategyCorp Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Providing goods, services, or facilities to people with disabilities

StrategyCorp Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

StrategyCorp Inc. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

StrategyCorp Inc. is committed to complying with both the Ontario Human Rights Code and the AODA.

StrategyCorp Inc. is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

Assistive Devices, Service Animals and Support Persons

We are committed to welcoming individuals with disabilities into our premises and ensuring that they can access our services. We allow people to use their own personal assistive devices to access our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.

We welcome people with disabilities and their service animals. Service animals are allowed to enter all parts of the office space. StrategyCorp Inc. is similarly committed to welcoming individuals with disabilities who are accompanied by a support person. At no time will an individual who requires a support person be prevented from having access to that person while on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or offices for clients with disabilities StrategyCorp Inc. will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted in reception as well as throughout the office as necessary.

Training

StrategyCorp Inc. will provide accessible customer service training to:

  • all employees and contractors
  • anyone involved in developing our policies
  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will be trained on accessible customer service within three months after being hired.

Training will include:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • StrategyCorp Inc. policies related to the customer service standard
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
  • what to do if a person with a disability is having difficulty in accessing StrategyCorp Inc. goods, services or facilities

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process

StrategyCorp Inc. welcomes feedback on how we provide accessible customer service. Client feedback will help us identify barriers and respond to concerns.

Feedback regarding the way we provide services to clients (and potential clients) with disabilities can be made verbally, by email, by letter or otherwise. All feedback will be directed to our Human Resources department for consideration. Complaints and other feedback requiring a response will be addressed within five (5) days. Complaints will be addressed according to StrategyCorp Inc.’s regular customer and client feedback procedures. We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of availability of documents

StrategyCorp Inc. will notify the public that documents related to accessible customer service, are available upon request by posting a notice in our reception area.

StrategyCorp Inc. will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.

Modifications to this or other policies

Any policies of StrategyCorp Inc. that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

Employment Standards

Recruitment

StrategyCorp Inc. will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process

Job applicants will be notified when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected candidate requests an accommodation, StrategyCorp Inc. will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants

When making offers of employment, StrategyCorp Inc. will notify the successful applicant of its policies for accommodating employees with disabilities.

Informing Employees of Supports

StrategyCorp Inc. will continue to inform its employees of its policies (and any updated to those policies) used to support employees with disabilities, including policies on the provision of job  accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, StrategyCorp Inc. will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform their job, and information that is generally available to other employees. In determining the suitability of an accessible format or communication support, StrategyCorp Inc. will consult with the employee making the request.

Workplace Emergency Response Information

StrategyCorp Inc. will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if StrategyCorp Inc. is aware of the need for accommodation due to the employee’s disability. StrategyCorp Inc. will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, StrategyCorp Inc. will, with the consent of the employee, provide the workplace emergency response information to the person designated by StrategyCorp Inc. to provide assistance to the employee.

StrategyCorp Inc. will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.

Documented Individual Accommodation Plans

StrategyCorp Inc. will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

Return to Work Process

StrategyCorp Inc. maintains a documented return to work process for its employees who have been absent from work due to disability and who require disability-related accommodations in order to return to work and will include documented individual accommodation plans as part of the process.

The return to work process with not replace or override any other return to work process created by or under any other statue (i.e., the Workplace Safety Insurance Act, 1997).

Performance Management, Career Development and Advancement & Redeployment

StrategyCorp Inc. will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Questions about the policy

This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by the HR Director.

 

StrategyCorp Accessibility Plan

Message from the Principals

Diversity is a fact.  To be inclusive is an action.  We are committed to act to fulfilling our responsibilities under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

With our team, we look forward to continuously improving the way we reduce barriers and meet the needs of our staff and employees.

It is never too late to improve, or too early to try to do better.

 

Introduction

StrategyCorp strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our plan shows how StrategyCorp will play its role in making Ontario an accessible province for all Ontarians.

We are committed to reviewing our plan at least once every five years.

 

StrategyCorp’s Multi-Year Accessibility Plan to Prevent and Remove Barriers to Accessibility

About this Plan

StrategyCorp’s Multi-Year Accessibility Plan (the “Plan”) is a road map for our path to increased accessibility as a company.  The goal of the Plan is to provide the action steps that bring life to StrategyCorp’s Integrated Accessibility Standards Policy and Commitment Statement.  This document describes:

  • how we will meet accessibility requirements within the Integrated Accessibility Standards’ mandatory timelines,
  • how we will address current accessibility barriers in our organization, and
  • how we will identify and remove future barriers.

The Plan identifies the different standards applicable to StrategyCorp, the progress we have made to date with respect to each standard. Over time we will review and update the Plan with information that reflects the practices and procedures we have adopted throughout the compliance process.

Applicable Integrated Accessibility Standard Detailed Standard Actions Status
General Requirements Accessibility Policy StrategyCorp has developed an Integrated Accessibility Standards Policy.  It is available to all staff on our Sharepoint site and provided to all new employees.  It is also posted on our website.
Upon request, we will provide or arrange for accessible formats and communication supports for the policy for people with disabilities in a timely manner at no cost.  We will consult with the person making the request for an accessible format or communication support for the policy when determining the suitability of an accessible format or communication support.

 

Complete
Statement of Commitment StrategyCorp has developed a Statement of Commitment.  It is available to all staff on our Sharepoint site and provided to all new employees.
Upon request, we will provide or arrange for  accessible formats and communication supports for the Statement of Commitment for people with disabilities in a timely manner that takes into account each person’s accessibility needs at no cost.
We will consult with the person making the request for an accessible format or communication support for the Statement of Commitment when determining the suitability of an accessible format or communication support.

 

Complete
Multi-year Accessibility Plan StrategyCorp has developed a Multi-year Accessibility Plan (the “Plan”).  It is available to all staff on our Sharepoint site and to the public on our website.

It will be reviewed and updated at least once every 5 years.

Upon request, we will provide or arrange for accessible formats and communication supports for the Plan for people with disabilities in a timely manner that takes into account each person’s accessibility needs at no cost.
We will consult with the person making the request for an accessible format or communication support for the Plan when determining the suitability of an accessible format or communication support.

Ongoing Compliance
Self-serve Kiosks Given the nature of our business, StrategyCorp does not currently and has no plans to deploy self-serve kiosks, however, we will have regard to the accessibility for persons with disability should we decide to acquire any. Not Applicable
Training StrategyCorp provides training to:

·       all of its employees and contractors

·       all persons who participate in developing our policies

·       all other persons who provide goods, services or facilities on behalf of StrategyCorp

on the requirement of the accessibility standards referred to in the Integrated Accessibility Standards and continue to provide training on the Human Rights Code (Ontario) as it pertains to persons with disabilities. Training will be provided as soon as practicable.  Training is also included as part of the orientation for all new hires.

Training provided will take into consideration and be appropriate to the duties of those receiving the training.

StrategyCorp will provide training, on an ongoing basis, with respect to the changes made to the Integrated Accessibility Policy and Commitment Statement.

Records of the training provided will be maintained and will include the dates the training was provided and the number of individuals to whom the training was provided.

 

Ongoing compliance
Employment Emergency Procedures, Plans or Public Safety Information StrategyCorp does not currently have emergency response procedures, plans or public safety information that it makes available to the public. Not Applicable
Individual Workplace Response Information StrategyCorp provides individualized workplace emergency response information to employees with disabilities where the disability is such that individualized information is necessary and StrategyCorp is aware of the need for accommodation. Ongoing Compliance
Recruitment In our recruitment processes, StrategyCorp advises our employees and the public about the availability of accommodation for applicants with disabilities.  We will notify job applicants, when they are individually selected to participate further in an assessment or selection process, that accommodations are available upon request in relation to the material or processes to be used.
If selected job applicant requests accommodation, StrategyCorp will consult with the individual and provide or arrange for the provision of suitable accommodation that takes into account the applicants disability-related needs.
When making offers of employment, we will notify successful applicants of our policies for accommodating employees with disabilities.
Ongoing Compliance
Information for employees regarding supports StrategyCorp will notify our employees of our policies (and any updates to those policies) for supporting employees with disabilities, including (at a minimum) our policies regarding the provision of job accommodations that take into account an employee’s accessibility needs due to disability.

This information will be provided to new hires as soon as practical after they commence employment.

Ongoing Compliance

 

Documented Individual Accommodation Plans At present, StrategyCorp does not have any employees that have self-identified with disabilities that require accommodation.  StrategyCorp has a  written process for the development of documented individual accommodation plans for employees with disabilities, and will deploy it should the situation arise. Ongoing compliance
Return to Work Process StrategyCorp has and maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work and will deploy it should the situation arise. Ongoing compliance
Performance Management, Career Development and Advancement and Redeployment StrategyCorp takes into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees or when redeploying employees. Ongoing compliance
Information & Communication Feedback StrategyCorp maintains a process for receiving and responding to feedback from persons with disabilities.

StrategyCorp will ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities by, upon request, providing accessible formats and communication supports for people with disabilities in a timely manner that takes into account each person’s accessibility needs at a cost that is no more than the regular cost charged to other persons.
We will consult with the person making the request for an accessible format or communication support when determining the suitability of an accessible format or communication support.
We will continue to advise the public about the availability of accessible formats and communication supports with respect to its feedback processes through a notification on the website.
The processes that StrategyCorp develops to meet its feedback obligations under the Integrated Accessibility Standards will be complementary to, and will not detract from, the feedback processes StrategyCorp has developed in accordance with the Customer Service Standards.

Ongoing Compliance

 

Accessible formats and communication supports Upon request, StrategyCorp will provide or arrange for accessible formats and communication supports for people with disabilities in a timely manner that takes into account each person’s accessibility needs at a cost that is no more than the regular cost charged to other persons.
We will consult with the person making the request for an accessible format or communication support when determining the suitability of an accessible format or communication support.
We will advise the public about the availability of accessible formats and communication supports through a notification on the website.
Ongoing Compliance
Accessible websites and web content StrategyCorp will ensure that its website, including web content on those sites (that StrategyCorp controls directly or through a contractual relationship that allows StrategyCorp to modify the content), conform with the WCAG 2.0 at Level AA, except with respect to success criteria 1.2.4 (Captions (live)) and 1.2.5 (pre-recorded audio descriptions) or where meeting the requirement is not practicable. Ongoing Compliance
Full Accessibility   This is the date by which the development, implementation and enforcement of accessibility standards is contemplated by the AODA in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.  StrategyCorp will ensure compliance with its obligations under the AODA and its regulations by this date. January 1, 2025