StrategyCorp Policy Relating to the Accessibility for Ontarians with Disabilities Act.
StrategyCorp Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Providing goods, services, or facilities to people with disabilities
StrategyCorp Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
StrategyCorp Inc. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
StrategyCorp Inc. is committed to complying with both the Ontario Human Rights Code and the AODA.
StrategyCorp Inc. is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.
Assistive Devices, Service Animals and Support Persons
We are committed to welcoming individuals with disabilities into our premises and ensuring that they can access our services. We allow people to use their own personal assistive devices to access our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.
We welcome people with disabilities and their service animals. Service animals are allowed to enter all parts of the office space. StrategyCorp Inc. is similarly committed to welcoming individuals with disabilities who are accompanied by a support person. At no time will an individual who requires a support person be prevented from having access to that person while on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or offices for clients with disabilities StrategyCorp Inc. will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted in reception as well as throughout the office as necessary.
StrategyCorp Inc. will provide accessible customer service training to:
- all employees and contractors
- anyone involved in developing our policies
- anyone who provides goods, services or facilities to customers on our behalf.
Staff will be trained on accessible customer service within three months after being hired.
Training will include:
- purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- StrategyCorp Inc. policies related to the customer service standard
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
- what to do if a person with a disability is having difficulty in accessing StrategyCorp Inc. goods, services or facilities
Staff will also be trained when changes are made to our accessible customer service policies.
StrategyCorp Inc. welcomes feedback on how we provide accessible customer service. Client feedback will help us identify barriers and respond to concerns.
Feedback regarding the way we provide services to clients (and potential clients) with disabilities can be made verbally, by email, by letter or otherwise. All feedback will be directed to our Human Resources department for consideration. Complaints and other feedback requiring a response will be addressed within five (5) days. Complaints will be addressed according to StrategyCorp Inc.’s regular customer and client feedback procedures. We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Notice of availability of documents
StrategyCorp Inc. will notify the public that documents related to accessible customer service, are available upon request by posting a notice in our reception area.
StrategyCorp Inc. will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.
Modifications to this or other policies
Any policies of StrategyCorp Inc. that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
StrategyCorp Inc. will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.
Recruitment, Assessment or Selection Process
Job applicants will be notified when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
If a selected candidate requests an accommodation, StrategyCorp Inc. will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Notice to Successful Applicants
When making offers of employment, StrategyCorp Inc. will notify the successful applicant of its policies for accommodating employees with disabilities.
Informing Employees of Supports
StrategyCorp Inc. will continue to inform its employees of its policies (and any updated to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.
Accessible Formats and Communication Supports for Employees
Upon the request of an employee with a disability, StrategyCorp Inc. will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform their job, and information that is generally available to other employees. In determining the suitability of an accessible format or communication support, StrategyCorp Inc. will consult with the employee making the request.
Workplace Emergency Response Information
StrategyCorp Inc. will provide individualised workplace emergency response information to employees who have a disability, if the disability is such that the individualised information is necessary, and if StrategyCorp Inc. is aware of the need for accommodation due to the employee’s disability. StrategyCorp Inc. will provide this information as soon as practicable after becoming aware of the need for accommodation.
Where the employee requires assistance, StrategyCorp Inc. will, with the consent of the employee, provide the workplace emergency response information to the person designated by StrategyCorp Inc. to provide assistance to the employee.
StrategyCorp Inc. will review the individualised workplace emergency response information when the employee moves to a different location in the organisation, when the employee’s overall accommodations needs or plans are reviewed.
Documented Individual Accommodation Plans
StrategyCorp Inc. will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.
If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.
In addition, the plans will include individualised workplace emergency response information (where required), and will identify any other accommodation that is to be provided.
Return to Work Process
StrategyCorp Inc. maintains a documented return to work process for its employees who have been absent from work due to disability and who require disability-related accommodations in order to return to work and will include documented individual accommodation plans as part of the process.
The return to work process will not replace or override any other return to work process created by or under any other statute (i.e., the Workplace Safety Insurance Act, 1997).
Performance Management, Career Development and Advancement & Redeployment
StrategyCorp Inc. will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.
Questions about the policy
This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by the HR Director.